conpal LAN Crypt 4.00.1 Client release notes

conpal LAN Crypt 4.00.1 is in focus a maintenance release and brings support for W10 20H2. If not referenced in the sections New in conpal LAN Crypt Client release 4.00.1, changes in 4.00.1, Bugfixes in 4.00.1 the release notes for LAN Crypt 4.00 remain valid.

Please note the LAN Crypt 4.00.1 Administration release notes.

 

Requirements

The below listed platforms have been tested and are officially supported. Other Service Pack levels might work as well but have not run through a QA cycle and won´t be analysed in case of occurring issues.

Platforms supported	32-bit	64-bit
Windows 10 1803 (RS4), 1809 (RS5), 1903 (19H1), 1909 (19H2), 2004 (20H1) Pro/Enterprise, 20H2 Pro/Enterprise	No	Yes
Windows Server 2012 R2	No	Yes
Windows Server 2016	No	Yes
Windows Server 2019	No	Yes
Citrix XenApp 7.9 on Windows Server 2012 R2	No	Yes
Citrix XenApp 7.18 on Windows Server 2016	No	Yes
Citrix XenApp 7.15 LTSR on Windows Server 2016	No	Yes

 New in conpal LAN Crypt Client release 4.00.1

• Windows 10 20H2 support
• Significant performance improvements especially in large network environments
• DefaultIgnoreRules and ServicesDefaultIgnoreRules for Minifilter (LC-1238)
• Enable PreventPlainFiles Rules for local drives (LC-1156)
• Separate Legacy components from Utimaco DiskEncrypt (LC-1275)
• Add IBM ClearCase redirector to the list of ignored NetworkNames (LC-1413)
• Add translations for error message on unsupported OS (LC-1251)
• (Re-)Enable Windows File Indexing support on Clients (LC-1323)
• Limited support for VMWare Shared Folders (LC-1338)
• Allow FECGetTrustedVendors as Minifilter internal ClientAPI ACL (LC-1529)
• Configure which network names should be resolved and create additional rules for certain/all possible access ways automatically. The Registry-Entry DNSRuleCreationMode has been created to offer fine grained administration. (LC-1476)

Changes in 4.00.1

• remove client api docs from setup (LC-1436)
• Configuration options for unsupported EFS collaboration (LC-1429)
• Default DFS handling changed to "Do not normalize network names" (LC-1395)
• Do not load PreventPlainFiles for internal System SIDs (LC-1156)
• Adjust encryption state messages and overlay icons for PreventPlainFiles (Minifilter only) (L C-1513)
• FECGetTrustedVendors for SGFEApi set by Setup (LC-1503)

 

Bugfixes in 4.00.1

• BSOD "bad pool caller" when switching from minifilter to legacy driver (LC-1358)
• Incompatibility of the Minifilter with the VirtualBox Shared Folders Redirector VBoxSF.sys. (LC-1217)
• When opening a file, no key icons are displayed in the Explorer window. (LC-1245)
• ignore child processes in Minifilter driver (LC-1270)
• Empty REG_MULTI_SZ settings are handled properly (LC-1238)
• Problem with DirSizeCorrection = PROFILE (LC-1346)
• Rules that start with an asterisk and do not have a path are not correctly executed(LC-1396)
• Fix Minifilter Network Performance Issues (LC-1346, LC-1364)
• CertificateVerification Switches did not execute correctly in V4.00.0 (LC-1318)
• Broken German in context menu(LC-1005)
• Performance problems when enumerating directory in shares with large number of files (LC-1346)
• Incorrect handling of rules starting-with-angle-brackets (LC-1407)
• lcsdel gives the impression that files can be deleted from C:\Windows /corrected error message (LC-1277)
• Key wrapping could not be disabled (LC-1231)
• Setup issues (LC-1424, LC-1312, LC-1391, LC-1392)
• Fix for PreventPlainFiles parsing error (LC-1156)
• Install edc files without ReadOnly flag (LC-1452)
• Minifilter Driver sometimes stores wrong padding information for large files (>16777216 bytes) (LC-1500)
• Client-API-Dll can handle long pathnames now (LC-1454)
• Branding topics (LC-1518) (LC-1537)
• Fixed issue with the LAN Crypt PreventPlainFiles (LC-1237).

 

New known issues

•  
• Overlay Icons might not be displayed correctly, depending on total number of registered icons and position in the Microsoft registry entries (LC-1370)
• The known issues remain valid, if not listed in the above chapters
• Under VMWare Shared Folders, both the Minifilter and Legacy drivers have issues with Notepad. Both filters seem to affect memory mapped functionality, not only with Notepad, but overall. (LC-1442)
• DNSRuleCreationMode does not yet create corresponding rules for all IP addresses of all found DFS targets (LC-1476)
• Unhandled Applications can be registered. How they are handled, can be configured with IgnoredApplicationsChildProcs. 0 means switched off, 1 means apps are handled untrusted and 2 means childs are handled untrusted as well. LAN Crypt comes with default registered applications (e.g. svchost, onedrive, WindowsSearchHost).

The switch IgnoredApplicationsChildProcs is used for the internal default processes as well. That leads to problems especially with Office applications, when preview and accessing lead to concurrent access.
The workaround recommendation is to avoid the setting 2 for inheritance to childs and to use 1 instead. (LC-1603).

 

Manuals, documentation and support

At https://support.conpal.de registered customers with active maintenance contracts get access to downloads, documentation and knowledge items.

 

The client manuals in French language will be available in form of a pdf manual a couple of days after release for download. For the time being an old manual with a testpage will be available at the link for the French manual.

 

Download the client product documentation at

https://docs.lancrypt.com/de/client/lc_400_hdeu.pdf in German language, at

https://docs.lancrypt.com/en/client/lc_400_heng.pdf in English language and at

https://docs.lancrypt.com/fr/client/lc_400_hfra.pdf in French language.

 

 

 

conpal LAN Crypt 4.00.0 Client release notes

Please note the LAN Crypt 4.00.0 Administration release notes.

conpal LAN Crypt is the successor of SafeGuard LAN Crypt.

conpal LAN Crypt 3.97 Client was the initial release of conpal for the client. It contained fixes and hotfixes of the previous SafeGuard LAN Crypt 3.95 Client version, fixed several known issues and came with support for current operating systems.

conpal LAN Crypt 4.00 Client is a significant rework of the client technology. The cryptographic base has been reworked for potential certifications and approvals. The underlying filter technology has been built on minifilter technology to be future-proof and assure long term support for the technology by Microsoft.

conpal will develop new client features based on the minifilter technology.

Due to the strong customer demand, even stronger during Corona times, we have decided to deliver legacy and minifilter technology with the client and also to implement some features, which were originally only intended for the minifilter, also for the legacy filter.

This was done primarily in order to offer business continuity for the client based on the legacy filter.

We recommend the use of the legacy filter for existing customers, if minifilter functionality is not essentially required.

We have invested a great effort in compatibility with old encryption methods from LAN Crypt and were able to ensure extensive compatibility and thus also simple migration.

Nevertheless, we strongly recommend piloting the use of the new technologies.

 

Manuals, documentation and support

At https://support.conpal.de registered customers with active maintenance contracts get access to downloads, documentation and knowledge items.

 

The client manuals in French language will be available in form of a pdf manual a couple of days after release for download. For the time being an old manual with a testpage will be available at the link for the French manual.

 

Download the client product documentation at

https://docs.lancrypt.com/de/client/lc_400_hdeu.pdf in German language, at

https://docs.lancrypt.com/en/client/lc_400_heng.pdf in English language and at

https://docs.lancrypt.com/fr/client/lc_400_hfra.pdf in French language.

 

Last minute changes

Due to recently urgent customer requests, we decided at the very last moment to consider the legacy driver as the primary filter driver, which is now also installed by default. This was requested by the clients mainly because new technologies are currently difficult or impossible to pilot.

In this context, we therefore recommend that the necessity for the use of the minifilter be carefully examined once again.

Requirements

The below listed platforms have been tested and are officially supported. Other Service Pack levels might work as well but have not run through a QA cycle and won´t be analysed in case of occurring issues.

 

Upgrade

conpal LAN Crypt 4.00 Client has been essentially tested to upgrade conpal LAN Crypt 3.97. SafeGuard LAN Crypt 3.95.3.2. or newer might be upgraded to conpal LAN Crypt 4.00 on the supported platforms, but the upgrades have not been tested on a broader base and might require paid professional service.

We recommend that you install the latest Windows security patches on your clients before installing the conpal LAN Crypt Client release.

New in conpal LAN Crypt Client release 4.00.0

• Windows 10 2004 (20H1) support
• Support of OneDrive Files on demand (the OneDrive sync app must be unhandled application)
• New crypto libraries (for security reasons, to be future-proof and for potential certification and approval)
• Replacement and updates of 3^rd party libraries
• Integration of earlier patches for LAN Crypt
• Support of Removables, Opticals, Local Volumes, Boot Volume and Network Shares as keywords in rules.
  This functionality was developed for the minifilter and has been adopted due to strong customer demand in the legacy filter. Some behaviour is different. Opticals are supported for the minifilter only. Ignored Device types are supported with minifilter only.
• With minifilter Office365 print-to-pdf-functionality is supported
• One client installation package for standard and terminal server clients

Operation of LAN Crypt 4.00 environments

A mixed operation of LAN Crypt v4 Admin and LAN Crypt v3.x Admin is not supported.

It is possible to run a v3.97 Admin with v4 Clients and v3 Clients.

It is possible to run a v4.00 Admin with v4 Clients and v3 Clients.

XML is the only supported policy file format of v4.00 Admin and v4.00 Clients.

New profile files are created by v4.00, with sections for v3 and v4 Clients.

The new encryption rules for Removables, Opticals etc. are transported in the new section.

Once new rules have been created with v4.00, it is no longer possible to create profiles with a v3 Admin. Doing so would potentially have negative effects on the client.

 

Changes

• LAN Crypt 4.00 Client makes use of conpal registry keys
• The LAN Crypt 4.00 Administration still uses Utimaco/Sophos settings
• Client-side a service copies the settings into the new, appropriate paths
• This way, customer-side no migration of registry keys is needed
• Integration of new cryptographic libraries (for security reasons)
• Renewal of 3^rd party libraries (for security reasons)
• Integration of a new random number generator (for security reasons)
• The usage of the Client API must be configured in the LAN Crypt Administration and – in case the minifilter is used on client-side - the included script to enable permissions for specific applications has to be adopted and executed on the client-side.
• New client API function ClearProfile
• The EULA has been updated (German, English and French)
• The 3^rd parties' inventory has been consolidated and updated
• The minifilter behaves different in details, compared to the legacyfilter, most of the differences in respect to a more correct handling of encryption
• LAN Crypt tools have been moved to the folder LAN Crypt\tools (LC-694)
• EFS Encryption is not supported with the Minifilter (LC-1240)
• Some Registrykeys have been changed

 

 

Bugfixes

• BSOD "bad pool caller" when configuring python3-cryptography fixed (LC-263)
• The LAN Crypt Filter is not "attached” in certain configurations (LC-101)
• Warning indicates loading of a cached profile although none is in the cache (LC-1117)
• Better error message when loading from cached profile (LC-1026)
• Login to DB (Azure SQL) with Azure AD Interactive authentication leads to crash (LC-1015)
• Display error in encryption status (LC-428)
• Offlinefolder: Officefiles cannot be saved (LC-225)
• Several spelling errors and wordings in the product and error messages
• "sglcinit.exe -D" not all sub directory levels are processed (LC-486)
• Explorer Extension à Encryption status: Gaps / incorrect results with multi-select of directories (LC-1001)
• Office files cannot be written, temporary files remain (LC-696)
• New MSO cert is not loaded on client after recovery (LC-248)
• The displayed drives, apps and devices in the client status were limited to a string length of 260. This lead to the problem that e.g. not all apps were displayed when the character limit was reached. The character limit has now been removed. (LC-29)
• LAN Crypt Registry settings for explorer integration are lost during Windows 10 in-place upgrade: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\LC Settings (LC-198)

 

 

 

Known issues

• AES-OFB (LC-715)
• AES-OFB encrypted files can be read and can be reencrypted to more modern AES modes, like CBC and XTS.
• Existing OFB encrypted files might get reencrypted automatically to the configured CBC or XTS mode, when opened.
• We strongly recommend, to do an initial encryption with the wizard to migrate files encrypted with weak algorithms to state-of-the-art algorithms.
• OneDrive:
• SharePoint synchronization must be switched off
• Files stored on the local file systems are handled by the LAN Crypt driver. Browser and WebDAV-Transport is not handled. Storing encrypted files by downloading it with SharePoint or the browser might lead to double-encrypted files (which can be decrypted with the wizard).
• Microsoft’s handling of overlay icons is buggy. The LAN Crypt icons can therefore not be shown correctly. (LC-121)
• FilesOnDemand is supported with MiniFilter driver only (LC-1258).
• Microsoft’s Vault is handled by Minifilter only. The Legacyfilter displays the wrong encryption state (LC-1258).
• OneNote (LC-1256, LC-1243)
• Encryption of OneNote is not supported. Especially multiuse might lead to corrupted data.
• Windows 10 upgrades:

When an upgrade to Windows 10 is done or a feature update is applied to Windows 10 all data stored in the registry hive HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Utimaco will be removed.

• After applying the current group policies to the client, these registry settings will be configured again. If there were some custom settings made in this registry hive, these settings must be manually applied after the Windows 10 upgrade has finished.
• Due to the client-sided copy into the new paths, the functionality remains. For the time being the key should be restored by GPO. In a follow-on version the administration will be based on the conpal path in the registry (LC-63)
• Utimaco Disk Encryption (UDE)
• Interaction with Utimaco Disk Encryption requires pre- and post-installation care during installation, uninstallation, and upgrades. Please contact support to ensure clean operation. (LC-1229)
• Overlay Icons might not be displayed (LC-1370)
• Windows 2004 (20H1):
• Windows W10 20H1 Bug when renaming files on network shares (LC-1006)

The problem occurs when an unencrypted file on a network drive is moved (=renamed) to an encrypted folder.

In this case the driver should encrypt the file when moving / renaming. With 20H1, however, this does not happen because it cannot determine the name of the target file due to an error in the filter manager of Microsoft.

The error was fixed by Microsoft with KB4557957

https://support.microsoft.com/de-de/help/4557957/windows-10-update-kb4557957
https://support.microsoft.com/en-us/help/4557957/windows-10-update-kb4557957

• Minifilter and Legacyfilter (LC-281, LC-1234):

Some regular expressions in rules might be handled differently than in 3.97, and different between legacy- and minifilter:

• Some (exotic) expressions are handled different in the filters of v4 and v3
• Minifilter differences to legacyfilter (1106)
• Move encrypted file from an unregulated to a regulated network directory: File is stored encrypted
• Move an encrypted file from a regular network directory to a different one: File is stored encrypted
• Now it finally behaves as you would expect it to, but it doesn't match with the legacy drivers behaviour.
• Minifilter (LC-1360)
• Wrong handling of explicit rules for file extensions
• The Minifilter does not execute rules like *.ext correctly for encryption and ignore rules.
• As a workaround, we recommend to add an additional rule like *\*.ext
• Having both rules, *.ext and *\*.ext active, works as well for V3.9x and V4.0 clients
• MiniFilter (LC-1262, LC-1323)
• Indexing was and is default switched off with the legacy filter (V3.97, V4.0)
• The Minifilter requires to add Searchprotocolhost.exe as an unhandled application to prohibit indexing.
• Further versions will implement the original behaviour of the legacyfilter, where Indexing has to be switched explicitly on (Parameter AllowIndexing).
• Minifilter (LC-1169):

Files are not handled properly according to the profile rules:

• If <Boot Volume> and <Local Volume> and <Network Shares> are configured as ignored devices at the same time, files may no longer be handled correctly according to the encryption rules, or a wrong encryption status is determined.
• Minifilter (LC-1293)
• EFS is not supported. The EFS attribute can neither be set nor removed from files or folders, and access to EFS encrypted files is denied.
• NTFS Compression is not supported, files will be automatically decompressed.
• Minifilter (LC-1156):

Shared folders in VMware virtual machines are not supported properly:

• Prevent plain files not executed properly.
• Encryption rules are not applied correctly.
• Ignore rules are not applied correctly.
• Minifilter (LC-1217)
• There is an incompatibility of the Minifilter with the VirtualBox Shared Folders Redirector VBoxSF.sys.
  Minifilter leads to a BSOD with Oracle Box (tested with 5.238, 6.1.14).
• Minifilter (LC-1106):

Encryption behaviour has changed when moving files:

• Move encrypted file from an unregulated to a regulated network directory: File is stored encrypted.
• Move encrypted file from a regular network directory to another regular network directory: File is dropped in an encoded file.
• The behaviour is correct, but may differ from the description in the manual and from the legacy filter.
• Minifilter (LC-1000)

The registry key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LCENCM\Parameters]

"NovellSupport"=dword:00000001

used for a different timestamp handling, compared to windows fileservers, e.g. for Isilon support, has been removed for the Minifilter.
Please use instead

[HKLM\SYSTEM\CurrentControlSet\Services\cplcisolate]

"AlwaysWriteThroughOnMUP"=dword:00000001

• Minifilter and Legacy Filter (LC-802):

Key visualization and handling in recycle bin might be different to LAN Crypt version 3.97 and in particular wrong (red key symbol visible, when key is accessible).

• Deleted files might end up in the recycle bin with a red key, differently to Version 3.97
• Restoring and deleting from the recycle bin works anyway.
• Support of placeholders in the legacy filter (LC-857)
• The <Network>, <Bootvolume>, <Removable>, <Optical>, <Local> placeholders are decoded in the legacy filter and translated into the corresponding directory names or drive letters
• Minifilter missing functionality compared to Legacyfilter
• DefaultIgnoreRules and ServicesDefaultIgnoreRules are not yet supported (LC-1238)
• Ignored Drives (LC-1060):

The encryption status of legacy and minifilter is determined and visualized differently.

• The minifilter correctly determines the encryption status of encrypted files on ignored shares as ENCRYPTED_IGNORED and displays the red key.
• The legacy filter determines the encryption status of encrypted files on ignored shares as PLAIN_IGNORED and does not display an overlay key. The behaviour of the legacy filter is basically wrong (at least since SafeGuard LAN Crypt 3.95) but will not be corrected.
• Ignored Device Types (LC-1242)

Ignored device types are not supported with the legacy filter

• Legacyfilter
• AES with Legacyfilter installed may lead to wrong encryption method displayed when files are moved into a folder with different AES rule. (LC-1177)

If the legacy filter is operated with CBC and a file encrypted with a respective rule is moved (cut and pasted) to a folder with a different AES rule (XTS), the display of the encryption method remains on CBC.

Moving XTS encrypted files to CBC ruled folders as well display the wrong initial method.

• LAN Crypt loads a certificate based on the provided PIN, not necessarily the newest p12-file (LC-120)
• LAN Crypt searches a sorted list of the users p12 files until it finds the first p12 file that can be accessed with the entered PIN. If not every p12 file has a different PIN, an older certificate can be loaded.
• Citrix Terminal Server:
• Client Drive Redirection:
  Encryption of files on client drives mapped on a Citrix Terminal Server is not supported and these drives will be ignored by the LAN Crypt encryption filter driver.
• Streamed applications:
  Citrix application streaming is not supported.
• Virus scanners:
• Virus scanner services:
  Virus scanner services need to be explicitly authorized to have access to encrypted files in order to be able to find viruses inside.
• There is a changed behaviour regarding permissions for security improvement:

Long path names can be used for. For convenience reasons short names are internally completed by searching some protected paths when program names are configured without path information. The client will search in the following directories:

 

CSIDL_SYSTEM (typical C:\Windows\System32, non-recursive)

CSIDL_WINDOWS (typical C:\Windows, non-recursive)

CSIDL_PROGRAM_FILES (typical C:\Program Files, recursive)

 

If an EXE file with the specified name is found, the full path will be internally added.

Other paths are now untrusted for short file names. (LC-1218).
When mixed environments (LAN Crypt 3.9x and 4.0) are administrated by LAN Crypt Administration 4.00.0, it is best practice to add the executable names for virus scanners in short form (executable name only), when the virus scanner is located in one of the referenced paths (note, that program files on 64 bit system includes the 64 bit path only). When the scanner executables are in other paths, the long pathname including the executable and a second entry with a short name should be used. The long name for the version 4 clients and the short name for the version 3 clients.

• We recommend on-access and background scanning tests
• LAN Crypt Tools:
• The LAN Crypt executables DriveNotifier.exe, lchelper.exe, lcinit.exe, lcsdel.exe, lcstatus.exe, lcuser.exe, loadprof.exe, SGFEApi.exe, lcservn.exe should be trusted by the antivirus software.
• Minifilter:
  A new random number generator was implemented (LC-881, LC-882).
  This may have some effects on runtimes when encrypting while the virus scanner is running.
• Tested virus scanners (among others):
  The following virus scanners have been tested with the LAN Crypt Client:

 

• Configuration of other virus scanners tested with earlier versions (not tested with this release):

• Known issues:
• There might be an issue with the LAN Crypt PreventPlainFiles functionality with some virus scanners when the legacy filter is used. This behaviour is the same in conpal LAN Crypt 3.97, SafeGuard LAN Crypt 3.95 and probably earlier versions (LC-1237).
• FSecure SAFE 17.8: viruses are detected and deleted during scanning, zipped files are detected and deleted when opened
• There is an issue with Sophos Anti-Virus that may cause encrypted files to be locked (either only for write or for read and write access). This is caused by a timing issue of Sophos Anti-Virus if the on-access scanning level is set to 'intensive'.
• There is an issue with Sophos Anti-Virus that may lead to damaged Microsoft Office documents when saving them in a folder that is made available when offline (“OfflineFolder”). To avoid this issue please configure the Sophos Anti-Virus on-access scanner to exclude the folder “C:\Windows\CSC”.
• After receiving a new virus scanner executable via the policy file, the client has to be rebooted.
• If Antivirus and LAN Crypt are installed on Windows, it may happen that the LAN Crypt profile cannot be loaded. As a workaround, the folder for the policy file cache (default "%LOCALAPPDATA%\conpal\LAN Crypt\Local Policy Cache") must be excluded from the virus scan. Alternatively registering the LAN Crypt processes with Antivirus to be trustworthy, might solve the problem.
• DFS:
• Domain-based DFS:
  In a domain-based DFS, you can access the DFS either via the server name or via the domain name.
  The encryption rules must always be created in the same way as used to access DFS.
  If the DFS is accessed via the server name, the encryption rule must be based on a server name. If DFS is accessed via the domain name, the rule must be domain name based.
  If you want to access the DFS both ways, you must define two encryption rules, one with the domain name and one with the server name.
  e.g.:
  Y: is mapped to \\DOMAIN\DFSROOT
  Encryption rule:
  Y:\*.*
  or
  \\DOMAIN\DFSROOT\*.*
  Z: is mapped to \\SERVER.DOMAIN\DFSROOT
  Encryption rule:
  Z:\*.*
  or
  \\SERVER\DFSROOT\*.*
• Nested DFS links:
  Nested DFS links (DFS links to other DFS links or DFS roots) can be used but encryption rules must not include a physical path to the DFS link and there are some known problems in combination with persistent encryption. When copying an encrypted file to a plain folder it may become decrypted. When moving encrypted files to an ignored/excluded folder it may stay encrypted.
• Rules using IP address:
  It is not possible to use rules for DFS that contain the IP address of the server hosting the DFS share.
• DFS and persistent encryption:
  When copying encrypted files to ignored or excluded folders on DFS drives they may not be stored decrypted.
• Viewing folders in Windows Explorer:
  Viewing folders on a DFS share cause problems that either the display takes very long or the folder selection jumps to the root folder after a while.
  In this case the following registry value can be set:
  [HKEY_LOCAL_MACHINE\Software\Policies\Utimaco\SGLANCrypt\LCShellx]
  IgnoreBuildInOverlayIcons=dword:00000001
  A reboot is necessary to activate the change. Afterwards the Windows overlay icons for shared folders and links are not displayed if a LAN Crypt overlay icon is displayed.
• Network Attached Storage (NAS) devices:
  In general, LAN Crypt will operate with network shares hosted on NAS devices. If it is planned to use a NAS device, conpal recommends the execution of intensive tests prior to using LAN Crypt in a productive environment.
  However, due to various SAMBA implementations and versions, not every NAS device will act like a Windows Server. Protocol variations are possible and therefore a few special cases might not work properly in combination with LAN Crypt; for example, a user’s “my documents” folder might not be encrypted on a file share. Therefore, conpal does not guarantee that encrypted file shares on NAS devices will work in every condition and only provides limited support in cases where issues arise.
• Volume mount points:
  LAN Crypt does not support volume mount points. (An encryption rule for a directory that is a volume mount point will not work.)
  The same is true for virtual drives generated with the SUBST.exe command.
• EFS encryption and NTFS compression:
  LAN Crypt encrypted files cannot be (additionally) EFS encrypted or NTFS compressed.
  It is possible to EFS decrypt (provided that the EFS key is available) and/or NTFS decompress files during initial encryption.
• NTFS rights:
  While Windows is able to create new files or copy files to a folder where the NTFS rights
  - Traverse Folder / Execute File
  - List Folder / Read Data
  - Read Attributes
  - Read Extended Attributes
  - Create Files / Write Data
  - Read Permissions
  are granted to a user, the following additional rights have to be granted if there is an encryption rule on a folder:
  - Create Folders / Append Data
  - Write Attributes
  - Write Extended Attributes
• Backup programs:
  Backup programs should be configured as unhandled applications. If you do this, the files will retain their encryption state after a restore. The backup applications from Windows should be automatically treated as unhandled application.
  The backup target files themselves must not be encrypted, because they cannot be restored by the backup application as it does not decrypt the backup files. Because the files included in the backup are already encrypted, it is not necessary to encrypt the backup target files itself.
• Configuration data:
  Because the client reads the configuration data from the Registry during the boot and login process, you may need to reboot the PC to include any changes to this data.
  In some cases two reboots are necessary.
• SafeGuard Enterprise:
• There is no tested compatibility with SafeGuard products.
• It is likely, that newer SafeGuard products like Central are interoperable.
• Piloting is essential, there are no guarantees for compatibility.
• SafeGuard PrivateDisk:
  LAN Crypt cannot be used to encrypt SafeGuard PrivateDisk volume files (*.vol).
• <Opticals>:
• The Opticals rule works for minifilter only.
• The Opticals rule leads to errors with the legacy filter, e.g.

when using UDF formatted DVD+RW media, with installed LAN Crypt Legacyfilter massive problems occur after a few accesses. (LC-1138)

• CD burning with legacy filter or tools:
• Burning encrypted CDs with Windows Explorer built-in mechanism
  To create a CD with LAN Crypt encrypted files, use a separate burning application that you must add to the list of unhandled applications. All encrypted files remain encrypted if you now burn them onto a CD.
  As the Windows native burning tool is implemented as an Explorer Extension, you cannot use this tool for creating encrypted CDs (you would have to specify Explorer as an unhandled application, which has a huge number of unwanted side effects).
• Known problem with Nero InCD
  There is an issue with Nero InCD and Office 2003 together with LAN Crypt when encryption rules are set for the CD drive. If an Office 2003 file is stored on the CD a BSOD may occur during processing the file (e.g. open, save).
• Certificates:
  User and administrator certificates must be located in the current user’s certificate store. Certificates located in the local computer’s certificate store cannot be used for LAN Crypt.
• Folder overlay icons:
  Overlay icons for folder icons in the left-hand tree-view are sometimes missing.
• No key column in Explorer:
  It is not possible to have a column added in Explorer that shows key names or GUIDs for encrypted files.
• Offline files:
  On some machines it may happen that some encrypted offline files are not accessible in offline mode.
  To avoid this problem please disable indexing of offline files.
• UAC dialog on not accessible encrypted files:
  If an encrypted file is renamed or deleted and the corresponding key is not available in the LAN Crypt profile, a User Account Control dialog is shown because the file is not accessible.
  Providing credentials of an administrator does not allow the file operation in this case, because even as administrator the file cannot be modified as the proper key is not available.
• Manual/Helpfile
• Client help is provided by default via

https://docs.lancrypt.com/de/client/lc_400_hdeu.pdf,

https://docs.lancrypt.com/en/client/lc_400_heng.pdf or

https://docs.lancrypt.com/fr/client/lc_400_hfra.pdf, depending on the language.

The first part of the URL (domain name) can be specified in strictly internally operated environments in the registry under "HKLM\SOFTWARE\Policies\conpal\LAN Crypt\HelpURL”

• Offline Folders:
  If Windows Offline Folders are used it may happen that not all files get synchronized if LAN Crypt is installed. Subsequent synchronization requests should complete the synchronization.
  If the default location of the offline folder cache (usually C:\Windows\CSC) is changed, an ignore rule should be set on this folder (e.g. D:\CSC).
• Known problem with crypto.sys:
  The driver crypto.sys is shipped with different products, like SafeNet Netscreen Remote, SafeNet VPN and others. There is a known problem with this driver that can lead to a BSOD.
• Multiple smartcard PIN entries:
  When LAN Crypt is used together with certain smartcard middlewares, e.g. Nexus Personal Edition 4.0.1, it may happen that the user has to enter the smartcard PIN multiple times.
• Compatibility issues with Microsoft SharePoint:
  Downloading documents from a SharePoint server may fail if there is an encryption rule set on the folder containing the temporary internet files.

• Restricted support of short path names:
  Following restrictions exist in relation to short path names:
• The path used in the encryption rule must exist at profile load time (except paths on shares)
• The path used in the encryption rule must not be renamed after the profile was loaded, otherwise it may happen that the short path name will not work anymore on this path
• Only for absolute path rules the short path name is also handled (relative path rules are only considered in the way they are entered during profile creation)

• Encrypted applications on network shares:
  If an executable file is started which is stored encrypted on a network share, it may happen that the file remains to be used, even if the application is no longer running.
  To replace such files it is necessary to rename the existing executable file at first and then copy the new file.
• User elevation for encrypted executables:
  If an encrypted executable or installation package is started and requires a user elevation, it may happen that the elevation doesn’t take place and the executable is not started.
• Profile expiration:
  If the folder where the LAN Crypt user profiles are stored is made available for offline access, the profile expiration will not work if there is no network connection available.
• Deletion of files using psexec.exe:
  LAN Crypt prevents the deletion of files which are encrypted and the user is not in possession of the proper key. However, if psexec.exe is used to connect to a machine where LAN Crypt is installed, it is possible to delete encrypted files without having the proper key. Opening encrypted files is not possible in such a way.
• Encryption rules on %USERPROFILE%\AppData\Roaming:
  Setting encryption rules on %USERPROFILE%\AppData\Roaming may result in several error situations, as some of these files (e.g. desktop background image) are already accessed by Windows at a very early logon stage where the LAN Crypt profile is not yet loaded.
  In general it is not recommended to encrypt files in this folder. Encryption will only work for files which are accessed after the LAN Crypt profile was loaded.
• Multiple rules for the same target:
  If more than one rule is defined for the same target path (e.g. rule 1 for x:\*.*, rule 2 for y:\*.*, x: and y: are both mapped to the same share), only the first matching rule according to the current rule sort order is applied.
• Missing overlay icons:
  The number of different overlay icons is limited by Windows, so if another application is installed which also uses overlay icons (e.g. SharePoint extension in Microsoft Office and OneDrive) the LAN Crypt overlay icons may disappear.
  Please see the following knowledgebase article how you can enable the overlay icons again: https://www.sophos.com/en-us/support/knowledgebase/108784.aspx
• When a shortcut to a web page is right clicked, no LAN Crypt entry is visible in the Explorer context menu.
• Rules using IP addresses (v4/v6) will only match if the network share was mapped using the IP address. There is no DNS resolving done in the filter driver, so when the very same network share is mapped using the server name, the rule will not match.
• Verification of the encryption status using the Initial Encryption Wizard:
• Encrypted files for which the user has no key are counted as "failed to open" instead of "already encrypted".
• Encrypted files which are encrypted with an algorithm which is not the current configured one (e.g. encrypted with XTS-AES, but configured is CBC), are reported as "Encrypted with another key" instead of "Encrypted with another algorithm".
• Encryption of VHD (Virtual Hard Disk) and WIM (Windows Imaging Format) files is not supported.
• Paths which are longer than 259 characters are not supported.
• Legacy filter and minifilter might behave different in visualization of encryption status, and behaviour and features.
• API
• If a key KEY_NAME_WITH_SPECIAL_CHAR = "key!§$%&()=}][{@üäö" in a group GROUP_NAME_WITH_SPECIAL_CHAR ="group!§$%&()=}][{@üäö" is assigned by calling the API, group and key are created without errors, but the assignment does not take place.
• lcapi.WriteKey(GROUP_NAME_WITH_SPECIAL_CHARS, KEY_NAME_WITH_SPECIAL_CHAR, 3, 1, isSpecific, "", COMMENT, strKeyShortName) (LC-541)

• The rebranding of Sophos SafeGuard to conpal is comprehensive but may inadvertently be incomplete.